Refunds are available on request, at our discretion, within 15 days of the charge for yearly subscriptions and 7 days for monthly subscriptions.
To request a refund
- Cancel first so you aren't charged again. See How do I cancel my Vooks subscription?
- Submit a ticket using the email on your Vooks account, with the date and amount of the charge.
Approved refunds appear in 5 to 10 business days, depending on your bank.
Outside the refund window? Email us anyway and we'll see what we can do.
Subscribed in the app? Apple, Google Play and Amazon handle refunds for app purchases, and we can't issue those from our end. See I subscribed through Apple, Google Play, Amazon or PayPal