Here are the most common reasons for a Vooks charge:
- Your free trial ended. The 7-day trial turns into the plan you picked at signup. If you picked annual, the full $69.99 is charged when the trial ends.
- Your subscription renewed. Monthly plans renew on the same day each month, and annual plans on the same date each year.
- Someone in your family signed up using your card.
- You subscribed in the app. Those charges come from Apple, Google or Amazon, not from us.
Check who charged you
Look at the description on your statement:
- VOOKS: our website. You can cancel on your Account page or ask us to.
- APPLE.COM/BILL or ITUNES: Apple
- GOOGLE *VOOKS: Google Play
- AMZN or Amazon Digital: Amazon
For app-store charges, see I subscribed through Apple, Google Play, Amazon or PayPal
Next steps
- To stop future charges: How do I cancel my Vooks subscription?
- To ask for your money back: How do I get a refund?
Still not sure? Submit a ticket with the date and amount of the charge and the last 4 digits of the card. Please don't send your full card number.